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WARRANTY

1. What are the limitations of the Warranty?

The Radel product is covered by a 3-years warranty from the date of purchase.
All Radel products are warranted and tested to be free from defects in material and workmanship and to our standard specifications. During the 3 years warranty, Radel will repair the product. This warranty is subject to the following conditions and limitations.

2. What is the Scope and Duration of Warranty?

In the absence of registering the purchase with the manufacturer, warranty would lapse after 3 years of manufacturing date. Proof of purchase including the date and place of purchase is required to collect the warranty. Radel will inspect the product and will decide whether to repair it or not.

3. What are the limitations of the Warranty?

Warranty terms and conditions are valid within India only.
POWERCORDS and LOUDSPEAKERS are covered by only one year warranty.
The warranty does not apply to product failure caused by accidents, abuse, mishandling, reckless use, negligence of the user, removal / tampering of warranty seal on the rear cover of the product or deletion / defacement / tampering of the serial number of the product, any alteration, repair of modifications attempted on the instrument by unauthorized persons, or acts of nature.

4. What are the Warranty conditions?

1. The warranty is valid only if the warranty card provided with the product is filled up and returned/scanned and emailed to the manufacturer within 15 days of purchase of the product.
2. The warranty service will be performed only if the product is returned intact to the point of purchase, freight prepaid with adequate packing.

GENERAL FAQs

1. What is the advantage of buying a Radel product?

By choosing a Radel product, you are choosing the finest product available – in tonal quality, in design, in robustness and safety, in reliability and in user-friendliness. You are choosing a product created by the pioneers in the field: people with deep knowledge of music as well as engineering. You are selecting a world-class product that is produced by an award-winning,  ISO 9001:2008 (international certificate of quality) certified company that has invented these products and is the pioneer and leader in the field. Above all, you are choosing a company trusted the world over, for its impeccable customer relations and after-sales support. In other words, you are choosing the best.

2. What does Radel mean by 'state of the art' technology in its products?

Radel uses the latest microprocessors and components to continuously upgrade its products for improved sound clarity, performance, lower battery consumption, better features such as provision of memory for personalised settings, sampled tones, etc., as well as updated production processes that yield uniform performance and high reliability. Some of these may not be transparent to the user since the external appearance of the instrument may not have changed.

3. What kind of after-sales service does Radel provide?

Radel provides not only a 3-year warranty on all its instruments, but also supports them with excellent after-sales service. Radel has branch offices in Bangalore, Chennai, Pune and Kolkata and has service facilities in Delhi, Mumbai, Hyderabad, Kochi and a host of other cities and towns across India. Our technicians also visit the major cities regularly to provide service facilities. We also offer technical advice by mail, fax and e-mail for minor problems.

4. How often does Radel update its designs?

Radel updates its designs almost every six months. As new technology emerges, Radel immediately starts working on ways to incorporate the latest technology, so that the customer may benefit by way of power savings, additional features, miniaturisation, etc.

5. What is the life-span of these products?

The life span of any well-manufactured electronic equipment is easily several decades. So also with Radel products. We have many customers still using our 20-year old tambura-s which are still functioning perfectly. However, consequent to rapid changes in electronic technology, newer models with far superior features render the older ones obsolete in about 10 years.

6. How old is 'Radel'?

Radel was established in 1979 in a small garage. It has now grown into a professionally managed establishment located in the ‘Silicon valley’ of India.

PRODUCT FAQs

1. What purpose does a tambura serve in Indian music?

Indian music is not based on absolute pitch. The tambura provides the tonic pitch reference in Indian music. This tonic pitch is provided by the middle two strings of a traditional 4-stringed tambura. These are the Saarani and Anusaarani of Carnatic and the Shadj and joda shadj of Hindustani music. They provide the note ‘Sa’ or ‘Shadja’ which could be different for each musician. (one person could sing at a pitch of ‘G’ and another at ‘C’).
The other two strings are the lower octave ‘panchama’ or ‘Pa’ and the lower octave ‘shadja’ (also known as ‘mandaram’ or ‘kharaj’). When plucked in the sequence pa-sa-sa-sa, the resultant drone provides the reference pitch, rich in harmonics, which gives a soothing and musical ambience.

2. What is the difference between 'Tanpura' and 'Tambura'?

There is no difference. The same instrument is known as the ‘Tambura’ in South India and ‘Tanpura’ in North India.

3. How do I get the factory settings of pitch from a fine tuned pitch?

Just press the mode button till you are back to the coarse tuning mode or normal mode. Press up or down arrow button to achieve the nearest standard pitch. Leave the product ON for ten seconds, the standard pitch will get automatically restored.

4. When is a five or six stringed tanpura used?

A 5-string or 6-string tambura is used in North Indian music (Hindustani music) to provide one or two additional notes respectively, which are tuned to suit the raga being performed. eg., the ‘gandhar’ (ga) and ‘nishad’ (ni) can be added in a 6-string tanpura to provide the sequence ‘ga-pa-ni-sa-sa-sa’ to suit the raga ‘Hamsadhwani’.

5. In the Saarang Maestro / Saarang Sparshini / Ranjani Plus5 / Miraj Plus models, how do I change the position of the 5th string before or after the PA?

To change the position of the 5th string in the Saarang Maestro: while the 5th string is playing, press the ‘up’ and ‘down’ arrow keys together. Every time you do this, the position will change to before the PA or after the PA. This feature is explained in the operating manual. You can also see a video of this feature (on the product page).

6. Sometimes the Saarang Sparshini does not play the notes in the manual plucking mode. Why?

Ensure that the hand touches the thin metal plate at the side of the stem of the Sparshini. This is specially important when you use the product on batteries.

7. In the Taalmala digital tabla, I don't like the additional filler bols in the vilambit laya. How do I remove these?

In the Taalmala Digi-60 model; Switch off the Taalmala, and, keeping the ‘START’ buttonpressed, switch on again. If filler bols were present earlier, they will not sound now. To recall the filler bols, repeat the procedure.
In the Taalmala Digi-100 plus/ 108: press ‘mode button and scroll till ‘normal’ is displayed. Press ‘OK’. These features can be seen on the product video on the products page.

8. The thekas are playing wrong suddenly. Where can I repair this fault?

You can ‘repair’ the fault yourself. Occasionally, thekas may get corrupted. To set your Taalmala right, press PGM and ‘9’ button one after the other. Switch off the Taalmala. Switch it on again, and you will find the thekas restored and playing correctly.

9. How do I delete an edited theka in the Taalmala, and revert to the factory-set theka?

Press PGM and ALT buttons one after the other. The original theka will be restored.

10. How do I change the strings in the electronic veena?

See the procedure in the online manual of the electronic veena. You can also see the video demonstration on the product video link on the products page. Ensure that you use only ‘electro’ magnetic strings.

11. In the Talometer, how do I get 2-kalai indication?

Press ‘NAD’ (nadai) button, and then ‘2’. See this feature on the product page in the product video.

12. Can I change the bell sound in the Talometer? How do I do this?

There are two types of bell sounds in the Talometer. To change from one to the other, press and hold the ‘FAST’ button while the tala is playing. The display will change from ‘v1’ to ‘v2’ .